Terms of Service & Custom Print Policy

For all custom printed products, wholesale DTF gang sheets, large-format signage, and custom apparel orders, clients submitting print-ready files must supply high-resolution artwork at a minimum of 300 DPI at full print scale (accepted formats include vector .AI, .EPS, .SVG, print-ready .PDF, or transparent .PNG files). If submitted files require vector redrawing, background removal, resolution enhancement, or gang-sheet layout setup, an Artographx Professional Design Setup fee will apply prior to production. By uploading or submitting any logo, photograph, emblem, sorority/fraternity insignia, or graphic asset, you represent and warrant that you own the copyright or hold explicit legal authorization to reproduce the artwork. Artographx Creative Agency Corporation assumes no liability for copyright or trademark infringement resulting from client-supplied materials and reserves the right to decline any order containing unlawful or unauthorized content.

For custom design suites, commercial print runs, and bespoke event merchandise, digital proofs are provided prior to final production. Production timelines begin only after we receive your written or digital proof approval and cleared payment. You are solely responsible for carefully reviewing all spelling, dates, names, dimensions, garment placements, and layout details before approving a proof; Artographx Creative Agency Corporation is not responsible for typographical or layout errors overlooked once a proof is approved. Due to natural differences between backlit RGB screens, CMYK print inks, DTF transfer films, and fabric dye lots, minor color variations between digital proofs and finished physical goods are standard in commercial printing and do not constitute a defect.

Standard production turnaround is 3 to 5 business days (and 24 to 48 hours for ready-to-print DTF gang sheets) following final artwork approval and payment confirmation. Priority 48-hour and emergency 24-hour, and same day rush production options are available on eligible items for an additional fee. Qualifying retail storefront orders over $300 receive free standard ground shipping within the continental United States. Once an order is transferred to a third-party shipping carrier (such as UPS, FedEx, or USPS), delivery transit times and risk of loss pass to the carrier; Artographx Creative Agency Corporation is not liable for carrier weather delays, routing delays, or packages delivered to an incorrect address provided at checkout.

Because custom-designed deliverables, personalized prom keepsakes, custom printed signage, wholesale DTF transfers, and made-to-order decorated apparel are produced specifically to your specifications, all custom and made-to-order sales are final and non-refundable once production or design work has begun. For non-customized retail apparel items in unworn, unwashed original condition with tags intact, exchange or store credit requests may be submitted within 14 days of delivery. If your order arrives damaged in transit, contains a verified manufacturing defect, or differs materially from your approved proof due to an agency error, you must notify contact@artographx.com with clear photographs within 7 calendar days of delivery so we can issue a prompt reprint or replacement.

Bespoke brand identity systems, event stationery suites, and custom website development engagements are governed by fixed-scope quotes and include the specified number of revision rounds (additional revisions beyond the selected package tier are billed separately). Project deposits and initial design fees are non-refundable once creative discovery or concept drafting has commenced. Upon receipt of full and final payment, you receive full ownership rights to the final approved vector logo master files, print-ready deliverables, and custom website assets produced for your project. Unless governed by a signed Non-Disclosure Agreement (NDA), Artographx Creative Agency Corporation retains the right to display completed designs, printed collateral, and web builds in our agency portfolio and marketing showcases.

All prices on artographx.com are listed in U.S. Dollars (USD) and are subject to change without notice prior to order placement. Extended apparel sizes (2XL through 5XL) carry standard manufacturer upcharges as displayed in the product variant dropdowns, and bulk quantity tier discounts (10% to 30% off) apply automatically when qualifying batch quantities are selected. Full payment is required at checkout via encrypted card processing (Stripe, Apple Pay, Google Pay) or approved commercial invoice methods (ACH bank transfer or Zelle) before production begins.

To the fullest extent permitted by law, Artographx Creative Agency Corporation’s total liability for any claim arising out of a product purchase, print run, or design engagement shall not exceed the total amount actually paid by you for the specific order or service giving rise to the claim. In no event shall Artographx Creative Agency Corporation be liable for indirect, incidental, consequential, or event-delay damages. These Terms of Service are governed by and construed in accordance with the laws of the State of Florida and the State of Illinois, without regard to conflict-of-law principles.